by Cyn | Jun 29, 2021 | Business, Business Growth, Client care, Communication, Patient care
Thanks to increased connectivity and the internet, patients are free to research their choice of practitioner along any parameters they feel are important. For some, convenience and proximity matter most. Or due to necessity, price and perceived value. But more often...
by Cyn | Jun 3, 2021 | Business Growth, Efficiency, Productivity, Staff, Technology
Does your brain feel full to bursting? It makes sense – our brains have limits. Limits to what we can remember, what we can multitask (the reality is, we can’t), and how much we can get done in a set amount of time. A brain that is too busy is a brain that...
by Cyn | Jun 3, 2021 | Business, Business Growth, Client care, Efficiency, Productivity, Staff, Technology
Running a successful practice takes a LOT more than being an excellent clinician. To be the best practice owner you can be, you may think it’s entirely up to you to juggle two vastly different responsibilities simultaneously: One: Your specialisation You’re an...
by Cyn | Jun 1, 2021 | Business, Communication, Patient care, Staff, Technology
I recently fielded a call from a clinic owner. They said: “Currently, our virtual service answers our phones. They only take messages for us. This results in a LOT of phone tag.” I was aghast. I sat there wide-eyed shaking my head for 5 minutes saying “No...
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