by Cyn | Jun 29, 2021 | Business, Business Growth, Client care, Communication, Patient care
Thanks to increased connectivity and the internet, patients are free to research their choice of practitioner along any parameters they feel are important. For some, convenience and proximity matter most. Or due to necessity, price and perceived value. But more often...
by Cyn | Jun 1, 2021 | Business, Communication, Patient care, Staff, Technology
I recently fielded a call from a clinic owner. They said: “Currently, our virtual service answers our phones. They only take messages for us. This results in a LOT of phone tag.” I was aghast. I sat there wide-eyed shaking my head for 5 minutes saying “No...
by Cyn | May 12, 2021 | Business, Communication, Patient care
There is no avoiding the reality that, for a myriad of reasons, from time to time, your clients will need to cancel their appointments. It can be very frustrating, especially when your diary is maxed out and you’ve had to turn others away. Of course, everyone is...
by Cyn | Mar 29, 2021 | Communication, Patient care, Staff
Health is a booming industry in Australia and across the globe. Unfortunately, this doesn’t necessarily translate into health clinics and allied health professionals automatically creating booming business. With high operational costs, increased competition, and lots...
by Cyn | Mar 29, 2021 | Communication, Patient care
Someone has rung your health clinic, looking for further information. They’re not in a hurry to book an appointment. They’re likely talking to your competitors, comparing and contrasting your services. They may well be calling due to a word-of-mouth recommendation,...
Recent Comments