News
Learn about best practice health reception services .
Throughlines news articles focus on best practice health reception services, trends in the health sectors, and quality care for patients.
A clinic owner’s dilemma – do I continue to DIY, hire someone, or outsource my reception tasks?
Every health clinic reaches a crux in their front desk operations, usually within the first year of business: Do I continue to DIY, hire someone, or outsource my reception role? Deciding what to do can feel like a mammoth task. Let’s break down the pros and cons of...
What makes patients choose one health clinic over another?
Thanks to increased connectivity and the internet, patients are free to research their choice of practitioner along any parameters they feel are important. For some, convenience and proximity matter most. Or due to necessity, price and perceived value. But more often...
Is your brain bursting? The systems we take care of, so you don’t have to
Does your brain feel full to bursting? It makes sense - our brains have limits. Limits to what we can remember, what we can multitask (the reality is, we can’t), and how much we can get done in a set amount of time. A brain that is too busy is a brain that functions...
Mastering efficiencies: Streamlining 100 processes into 10
Running a successful practice takes a LOT more than being an excellent clinician. To be the best practice owner you can be, you may think it’s entirely up to you to juggle two vastly different responsibilities simultaneously: One: Your specialisation You’re an...
Why we are not “virtual receptionists”: How Throughlines offers more.
I recently fielded a call from a clinic owner. They said: "Currently, our virtual service answers our phones. They only take messages for us. This results in a LOT of phone tag." I was aghast. I sat there wide-eyed shaking my head for 5 minutes saying “No No No! This...
How to keep your clients happy whilst enforcing cancellation policies
There is no avoiding the reality that, for a myriad of reasons, from time to time, your clients will need to cancel their appointments. It can be very frustrating, especially when your diary is maxed out and you’ve had to turn others away. Of course, everyone is...
You can let go: How trust and delegation can be keys to loving your work
Are you a practice or health clinic owner who spends most of your waking hours working in your business, not on your business?Are you exhausted, or not as motivated as you were when you first excitedly opened your doors to the public?Then this blog post is for you......
Three defining features of successful health clinics
Health is a booming industry in Australia and across the globe. Unfortunately, this doesn’t necessarily translate into health clinics and allied health professionals automatically creating booming business. With high operational costs, increased competition, and lots...
How to better convert phone call inquiries into new patients (who refer others)
Someone has rung your health clinic, looking for further information. They’re not in a hurry to book an appointment. They’re likely talking to your competitors, comparing and contrasting your services. They may well be calling due to a word-of-mouth recommendation,...
