Work with Us

Throughlines provides comprehensive reception and front office services that put your clients at its heart.

We take seriously our commitment to safeguarding and growing your reputation and building your client base through quality interactions and attention to detail.

Give yourself a break

There’s a definite trend among Throughlines clients: they grow. When your time is freed up from managing the day-to-day operations of your clinic, you can refocus on the key details that lead to growth, including marketing campaigns, clinician recruitment, and professional development.

Your virtual Reception team


  • Full-time reception support for your clinic
  • Personal greetings that represent your business, inside and out
  • Personal voicemail message
  • Message relay service
  • Free call transfers
  • Appointment management, including tracking cancellations to ensure we rebook your clients
  • Client intake procedures and follow ups
  • Email management
  • Webchat management
  • Client payment processing

Your virtual Office Management team



  • Process analysis and optimisation
  • Policy and process documentation
  • Online meetings and appointment management for office suppliers and others
  • Weekly activity reports and analytics reports
  • Liaison with Medicare, HICAPS and health insurance providers
  • Liaison with referring doctors
  • Invoice management, including chasing outstanding accounts receivables

Your virtual Tech team



  • Practice Management Software system set up and management
  • Online form creation and processing
  • Software recommendations, set-up and data transfer
  • Training for your staff on key Practice Management Software systems

Your virtual Marketing team



  • Networking marketing
  • Referral marketing
  • Liaison with health marketing experts, including web designers, graphic designers and social media managers

“I’m grateful for your compassion, professionalism, your efficiency and also your common sense. You have effectively helped us manage some challenging and sensitive situations.

As I’ve mentioned, as perfectionistic as I am, for the first time in a while, I can relax for a bit and focus on growing the business”


Inner Eastern Psychology

A long-term relationship

As a boutique practice with a commitment to patient care, we deliberately limit the number of clients that we work with.

We’re perfect for you if:

  • You recognise the importance of communication and quality interactions with clients
  • You’re frustrated that new patient inquiries don’t convert better
  • You want to grow your practice
  • You want to take a step back from day-to-day clinic management
  • You value the opinion of experts
  • You are communicative, collaborative and value teamwork

We’re probably not a good fit for you if:

  • You’re simply looking for someone to answer the phone
  • You are satisfied with the way things are
  • You’re not focused on growing your practice
  • You struggle to relinquish control of the details of running your practice

“You are super easy to work with and very efficient. Your phone coverage is excellent. I love that people are being tended to immediately and new referrals are being contacted and booked in straight away. Your approach to our clients and our practitioners is excellent and your process of managing cancellations so that they don’t drop off the radar is perfect.”


Paramount Physiotherapy

Want to know more?

Our Frequently Asked Questions page has (almost) all the answers.